Shipping Policy (HYPE NOLA)
Domestic Shipping Policy (U.S.)
Based on product availability, orders are typically processed the same business day for U.S. orders placed before 9:00 AM (local time). Orders placed after the cutoff time, on weekends, or on holidays will be processed the next business day.
We ship on business days only. Delivery timelines may vary based on destination, carrier delays, and peak seasons.
Shipping Carriers
We ship using major carriers (such as USPS and UPS) depending on the destination and selected shipping method at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping option selected.
Free U.S. domestic shipping is available on orders over $150 (before taxes/discounts, unless stated otherwise during checkout).
Important: Shipping and handling fees are generally non-refundable, except where required by law or in cases where the return is due to our error (wrong/defective item).
Order Tracking
Once your order ships, you’ll receive an email confirmation with a tracking number. Tracking may take 24–48 hours to update after the label is created.
If you don’t receive tracking details within 48 hours of placing your order (business days), contact us and we’ll help immediately.
Undeliverable / Incorrect Address
Please double-check your shipping address before checkout. If a package is returned to us as undeliverable (incorrect/incomplete address, refused delivery, etc.), we can:
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Re-ship (additional shipping fees may apply), or
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Refund the order minus shipping/handling (if applicable).
International Shipping Policy
We can ship to many international destinations. International shipping rates and availability will appear at checkout.
Duties, customs fees, and taxes are the responsibility of the recipient and may be charged upon delivery depending on your country’s rules (we don’t control these fees).
International delivery times are estimates and can be affected by customs processing.
Contact Us
If you have any shipping questions, reach out:
HYPE NOLA
3125 St. Claude Ave, New Orleans, Louisiana 70117
Email: info@hypenola.com
